The aim of this study is to conduct a situational analysis of the benefits and drawbacks of returning to face-to-face courses in the Leveling Courses of the Universidad de las Fuerzas Armadas ESPE Sede Latacunga during the post-COVID-19 era. This will be done by comparing the virtual study mode in 2022 to the face-to-face mode in 2023. The results of this analysis will assist higher education institutions in creating interventions that promote resilience in students who are transitioning from high school to undergraduate education and reducing dropout rates. The study employs prospective methods that include historical-logical empirical methods and a review of relevant documents. The findings of the study indicate that face-to-face attendance has a positive impact on students' classroom experience. The study also highlights the need for a paradigm shift in higher education based on this experience. The proposed solution involves updating the curricula, embracing the expanded use of information and communication technology (ICT), enhancing students' soft skills, improving pedagogical training, and reinforcing hybridization to provide a defense against constant crises. [For the full proceedings, see ED656038.]