This mixed-methods study sought to determine the effectiveness of advising programs and best practices to use when assisting students. The study reviewed the perspective of advisors pertaining to their preparedness to assist students and the perspective of student satisfaction with the advising received. Both quantitative and qualitative data were gathered and analyzed. The study examined contextual factors for advisors, relational factors surrounding the advisee's experience, and intervening conditions for both that exist concurrent to advisor/advisees' interaction. An online survey was distributed to students and advisors at each university included in the study. Data collected from the surveys were loaded into SPSS for item manipulation. Descriptive Statistics, Bivariate Correlation, and One-way Analyses of Variance ANOVA were used to examine the findings. In response to the research questions, advisees reported satisfaction with advising. Advisees also confirmed their comfort with advising visits and trust in the advice received. Advisors reported an in-depth understanding of their role as advisors. Additionally, advisors reported a variety of advising models used and confirmed their appropriateness, yet suggested some changes were necessary. Advisors also reported a need for more comprehensive training considering the diversity of students they serve. A semi-structured interview was conducted with a focus group of advisors who volunteered from participating institutions. Content analysis was conducted on participant responses. Themes emerged from the analysis that include: A need for formalized training, adapted structures of advising models, appropriateness of advising model, communication and accommodation, and a plea for university support. Focus group participants reported training, university support and resources that facilitate effective job performance needed improvement. Findings from this study can be used to improve advising practices. This study adds to the body of academic advising literature, specifically for advising programs in the state of Arkansas. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com.bibliotheek.ehb.be/en-US/products/dissertations/individuals.shtml.]