The increased use of technology and access to social media has changed how individuals communicate. According to McNamara (2018), the use of social media via the internet has become an increasingly popular and pervasive aspect of people's lives. Teenagers use social media and technology as their primary method of communication, with U.S. teens, ages 13 to 17, deemed as significant users with 92% online each day, and 71% active on Facebook (Lenhart, 2015). School counselors, according to Gallo, et al. (2016) must be concerned and well informed about various inappropriate online activities, including cyber-bullying, cyber-stalking, students' inappropriate posting of pictures online, and via text messages, as well as posting illegal activities on social media sites. A school counselor needs to recognize that students may not completely understand the implications behind the digital footprint they create and leave behind (Anderson & Rainie, 2010). The purpose of this study was to gain a deeper understanding of middle school counselors' experiences helping digital natives from problem to solution with regard to social media use. The sample for this study included nine middle school counselors from one geographical area in Northeast Pennsylvania. The phenomenological approach enabled the researcher to gain a better understanding of middle school counselors' experiences helping digital natives from problem to solution with regard to social media use. The findings of this study indicate the need for professional development about social media for school counselors as a way to lessen the digital gap that currently exists. Through professional development, school counselors should have access to specific strategies and interventions to use when dealing specifically with teenagers' and social media problems. School counselors should seek out professional development opportunities to meet their needs, as well as sharing those needs with the administration, so there is an opportunity to plan for appropriate professional development specific to school counselors. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com.bibliotheek.ehb.be/en-US/products/dissertations/individuals.shtml.]