ERIC Number: ED621069
Record Type: Non-Journal
Publication Date: 2021
Pages: 184
Abstractor: As Provided
ISBN: 979-8-2098-9031-7
ISSN: EISSN-
EISSN: N/A
Available Date: N/A
Informal Leaders, Interpersonal Influence, and Word-of-Mouth Communication: Understanding Master of Business Administration Applicants' Enrollment Decision-Making Process
Mickler, Ronald J., Jr.
ProQuest LLC, Ed.D. Dissertation, Ashland University
The enrollment decision-making process of a master of business administration (MBA) applicant contains multiple factors. Social influences from group memberships, marketing ads, and socioeconomic status carry varying amount of influence on the individual's choice for an MBA program. It is unknown what impact informal leaders, interpersonal influence, and word-of-mouth communication, both in person and electronic, have on a prospective MBA applicant's enrollment decision-making process. This study examines the ways word-of-mouth marketing, marketing ads/messages, and applicants' socioeconomic status influence their enrollment decision. This qualitative case study investigated the individual's social identity, social networks, and marketing tactics to determine the potential interpersonal influence found therein that affects the enrollment decision-making process. Data were collected through semi-structured interviews, a focus group, and observations. The findings reveal that the impact of those in social and professional networks as well as the individual's personal development goals were the most influential, followed by the marketing ads and online reviews. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com.bibliotheek.ehb.be/en-US/products/dissertations/individuals.shtml.]
Descriptors: Business Administration Education, College Applicants, Graduate Study, Enrollment Influences, Decision Making, Interpersonal Communication, College Choice, Student Recruitment, Advertising, Socioeconomic Status, Information Sources, Social Networks, Identification (Psychology), Self Concept
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site: http://www.proquest.com.bibliotheek.ehb.be/en-US/products/dissertations/individuals.shtml
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A