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ERIC Number: ED599229
Record Type: Non-Journal
Publication Date: 2019-Jul
Pages: 10
Abstractor: As Provided
ISBN: N/A
ISSN: N/A
EISSN: N/A
Available Date: N/A
Predictors of Student Satisfaction: A Large-Scale Study of Human-Human Online Tutorial Dialogues
Chen, Guanliang; Ferreira, Rafael; Lang, David; Gasevic, Dragan
International Educational Data Mining Society, Paper presented at the International Conference on Educational Data Mining (EDM) (12th, Montreal, Canada, Jul 2-5, 2019)
For the development of successful human-agent dialogue-based tutoring systems, it is essential to understand what makes a human-human tutorial dialogue successful. While there has been much research on dialogue-based intelligent tutoring systems, there have been comparatively fewer studies on analyzing large-scale datasets of human-human online tutoring dialogues. A critical indicator of success of a tutoring dialogue can be student satisfaction, which is the focus of the study reported in the paper. Specifically, we used a large-scale dataset, which consisted of over 15,000 tutorial dialogues generated by human tutors and students in a mobile app-based tutoring service. An extensive analysis of the dataset was performed to identify factors relevant to student satisfaction in online tutoring systems. The study also engineered a set of 325 features as input to a Gradient Tree Boosting model to predict tutoring success. Experimental results revealed that (i) in a tutorial dialogue, factors such as efforts spent by both tutors and students, utterance informativeness and tutor responsiveness were positively correlated with student satisfaction; and (ii) Gradient Tree Boosting model could effectively predict tutoring success, especially with utterances from the later period of a dialogue, but more research effort is needed to improve the prediction performance. [For the full proceedings, see ED599096.]
International Educational Data Mining Society. e-mail: admin@educationaldatamining.org; Web site: http://www.educationaldatamining.org
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Institute of Education Sciences (ED)
Authoring Institution: N/A
IES Funded: Yes
Grant or Contract Numbers: R305B140009
Author Affiliations: N/A