How can we learn to use properly business software, digital environments, games or intelligent tutoring systems (ITS)? Mainly, we assume that the new user will learn by doing. But what about the efficiency of such a method? Our approach proposes an answer by introducing on-line coaching. In learning process, learners may need guidance to help them in their academic achievement. In this paper, we introduce a process-based assistance method to provide this help. Our method proposes to build a model using process mining upon the observations collected during previous users' experiences with the considered application. It represents the steps chaining and their impacts on the states of the overall process and is used to recommend the most suitable step to guide the current user or learner. We implemented our coaching approach in the La Rochelle University Institute of Technology jury decision system to show its relevance. [For the complete proceedings, see ED590269.]