This five-year strategic plan describes Federal Student Aid's (FSA's) strategy for meeting its goals and objectives for fiscal years (FY) 2012-16. Specifically, the plan addresses FSA's efforts to increase customer service for students and families, protect taxpayer interests, develop efficient processes and effective capabilities, and strengthen its performance culture while delivering federal grants, loans, and work-study assistance to America's students. Together these actions represent a key part of the strategy for achieving President Barack Obama's goal for the United States to once again have the highest proportion of college graduates in the world.