ERIC Number: ED581079
Record Type: Non-Journal
Publication Date: 2017
Pages: 158
Abstractor: As Provided
ISBN: 978-0-3554-8982-8
ISSN: EISSN-
EISSN: N/A
Available Date: N/A
Student Perceptions of Asynchronous Multimodal Instructor Feedback: A Multiple Case Study
Lenards, Nishele Dyan
ProQuest LLC, Ph.D. Dissertation, Northcentral University
Student dissatisfaction has been a problem in higher education with regard to the provision of assessment-related feedback. Due to the distant nature of online learning, instructors are faced with many challenges in delivering quality feedback because the communication is asynchronous and lacks social cues that are present in a F2F environment. The purpose of this multiple case study was to further explore how to enhance asynchronous instructor feedback using screencast media. Perceptions of asynchronous text and screencast feedback was collected through semi-structured interviews and a pre-structured, online questionnaire. The target population included adult learners who were graduates of a SAA program at a Midwestern University. A purposeful sample of seven alumni cases was used to provide the needed participants for this case study. Significant findings from this study revealed recognized benefits of screencast due to multimodal cues, elaboration of feedback with verbal cues helping with complex changes, depth and details of feedback, and rapport building. Text feedback was perceived as more efficient for processing changes, being more mobile, and making changes at leisure. Text feedback was perceived better for mechanical changes and screencast was better for conceptual and other changes. Most participants stated that both text and screencast was helpful at all stages of writing. Participants perceived the addition of screencast as the explanatory, in-depth feedback typically missing from text feedback. The screencast feedback provided a sense of connection to the instructor which helped fulfill the disconnect or feeling of isolation that learners often feel in online courses. The participants used multimodal feedback to make improvements to writing and identified strengths of both modes for required revisions. Findings from this study were consistent with existing literature and contributed to the media richness theory and cognitive theory of multimedia theory. Suggestions for future research included evaluating multimodal feedback in different stages using two control groups, a student perception study of multimodal feedback but with a larger sample size, and a content analysis study of multimodal feedback to measure improvement in writing or learning. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com.bibliotheek.ehb.be/en-US/products/dissertations/individuals.shtml.]
Descriptors: Feedback (Response), Online Courses, Educational Technology, Technology Uses in Education, Case Studies, Asynchronous Communication, Semi Structured Interviews, Questionnaires, Online Surveys, College Graduates, Alumni, Cues, Teacher Student Relationship, College Faculty
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education
Audience: N/A
Language: English
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Author Affiliations: N/A