Increases in population, climatic changes, and other environmental issues are current challenges affecting the U.S. Geological Survey's (USGS) decision to examine land-use trends and emphasize efficient use and reuse of limited resources. Because of global concerns involving limited natural resources, researchers recognize land-use decision making as a process affected by advanced technology. The problem studied in the current qualitative case study was land-use decisions are made by local county decision makers without a common model of how to apply technology in the land-use decision process. A poorly integrated decision process can lead to negative consequences associated with climatic, socioeconomic, and ecological change in difficult to assess, complex ways. The qualitative holistic case study was used to explore how local land-use decision makers use new technologies to inform their decisions by conducting an intense and in-depth exploration of the local land-use decision process. Data was collected by conducting interviews, reviewing land-use planning documents, and observing technology performance in the land-use decision process. Initial participants were recommended by the lead representative from the Fairfax County Department of Planning and Zoning (DPZ). Using snowball sampling techniques, 9 DPZ team members with intimate knowledge of the participants, process, and technology for local land-use decisions were interviewed. Results were consistent with existing literature, indicating no common model for how technology was used. Although a common model did not exist, disciplined management practices with emphasis on communication and continuous process improvement efforts were found. The organization's capability to adopt new technology was based on prioritized improvement efforts as part of an institutionalized goal to provide customer satisfaction. Understanding how the organization used technology to support integrated and coordinated land-use decisions is a beneficial insight for organizations with complex decision structures attempting to implement new technologies. Practical recommendations to evaluate project management practices using current process improvement models, and continue exploring new methods for planning support systems were proposed. Future research efforts should include developing a process maturity framework for land-use planning, examining best practices in land-use planning for commonalities, and associating toolsets with maturity levels. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com.bibliotheek.ehb.be/en-US/products/dissertations/individuals.shtml.]