The BC Council on Admissions and Transfer is always seeking ways to improve the transfer system for the benefit of students. Doing so is informed by research in one form or another. Questions added to the 2011 Diploma, Associate Degree and Certificate Student Outcomes (DACSO) survey sought to gain a better understanding of why some students are dissatisfied with their overall transfer experience. The good news is that only 193 students reported being dissatisfied, which is consistent with the small number of respondents reporting dissatisfaction in former years. The 2011 research shows that the BC credit transfer system continues to work well for the large majority of students who use it. For the small number of students reporting dissatisfaction, the findings shed light on the nature of their experiences and what would have improved them. Highlights of this survey include: (1) A high proportion of former students who continued their studies at a different institution expected to transfer credits regardless of whether they continued in the BC public system (79%), BC private (47%), or elsewhere in the Canadian public post-secondary system (64%); and (2) 92% of students who moved from BC public colleges, institutes, or teaching-intensive universities to BC research-intensive universities expected to transfer credits and 87% of these students reported receiving all of their expected credits. (Contains 7 figures, 3 tables, and 8 footnotes.) [For related report, "Improving the BC Transfer Experience: Feedback from Students. Research Results," see ED540033.]