Self-assessment leads to stronger performance in the nation's colleges and universities. That's the premise of "Excellence in Higher Education," a model self-assessment program that has earned accolades from the higher education community. Based on the Malcolm Baldrige National Quality Award framework, the third edition of this bestseller is the definitive tool for college and university administrators in defining mission, assessing stakeholders, measuring outcomes, gauging performance against other institutions, and ensuring continuous improvement. The book provides facilitators with a solid understanding of the "EHE" model, providing detailed guidance in each of seven areas: (1) leadership; (2) strategic planning; (3) external focus; (4) measurement and knowledge utilization; (5) faculty-staff and workplace focus; (6) process effectiveness; and (7) outcomes and achievements. The "Workbook and Scoring Guide" and CD-ROM include generously illustrated PowerPoint presentations for use in facilitating workshops. The scoring guidelines will help readers interpret results and gauge their institution's performance. [For the companion report, "Excellence in Higher Education, 2003-2004: A Baldrige-Based Guide to Organizational Assessment, Improvement and Leadership," see ED524364.]