How can we help parents to understand the special educational needs (SEN) process? What sort of information and support do they need? This report details the results of research with SEN officers (or their equivalent) in 26 local authorities, covering: (1) the referral process; (2) early identification and intervention; (3) local authority and school responsibility; (4) supporting parents; (5) ensuring appropriate provision and outcomes; and (6) local authority SEN team capacity and expertise. In addition, the research gives valuable insights into good practice in developing relationships with parents and the key points local authority staff need to know for ensuring parents' confidence in the process. These include, for example, involving parents in the process, talking without using jargon, ensuring parental access to clear information and, most importantly, ensuring a child-centred approach. This report is key reading for all those involved in the multi-agency approach to SEN--local authority staff, teachers and those working in child health and social care.