This research report investigates how government departments and agencies communicate with post-16 education and training organisations, and how those working in it perceive the communications. Specifically, this report details the findings from an online survey distributed to a cross-section of people working in post-16 education and training. The survey, its distribution and subsequent analysis were carried out by the Learning and Skills Network (LSN). The key objective of the research was to assess how people working in the sector receive and perceive information from government departments and/or agencies. But the report isn't just about statistics. It also offers helpful advice for all who work in government departments and agencies and who communicate with the sector. It doesn't claim to provide all the answers to creating foolproof communications, but it does try to lay foundations to improve the quality and frequency of communication messages to the sector. The research was broken down into the following four themes: jargon in education and training; communication methods; communication frequency and timing; and language and tone. A secondary objective was to assess whether organisation type or role influenced communication preferences. This report details the methodology for designing, distributing and analysing the survey and then presents the results under each of the four themes and makes recommendations for communicators. Appended are the survey questionnaire, sample breakdown, and the survey responses summary. (Contains 23 figures and 4 footnotes.)