The Committee on Government Reform, chaired by Tom Davis (R-VA) convened this oversight hearing to examine Federal Student Loan Programs, specifically the management and performance of the Federal Family Education Loan Program and the William D. Ford Federal Direct Loan Program. The Committee focused on the Department of Education initiatives to enhance management and delivery of services to students and schools, as well as highlight the important role of choice in the creation of increased services and streamline delivery in both programs. Testifying before the Committee were: Alan Merten, president, George Mason University; Sarah Bauder, Director of Student Financial Aid, University of Maryland; Nancy Coolidge, coordinator, Federal Student Financial Support, Office of the President, University of California; Natala Hart, Director of Student Financial Aid, Ohio State University; Cynthia Thornton, Director of Student Financial Aid, Dillard University; Theresa S. Shaw, Chief Operating Officer, Federal Student Aid Office, U.S. Department of Education; and John P. Higgins, Jr., Inspector General, U.S. Department of Education. Additional testimony was submitted for the record by: Sarah Bauder, Director of Student Financial Aid, University of Maryland; Honorable Dan Burton (R-IN); Nancy Coolidge, coordinator, Federal Student Financial Support, Office of the President, University of California; Honorable Elijah E. Cummings (D-MD); Natala Hart, Director of Student Financial Aid, Ohio State University; Honorable Jon C. Porter (R-NV); Honorable C. A. Dutch Ruppersberger (D-MD); Cynthia Thornton, Director of Student Financial Aid, Dillard University; and Honorable Henry A. Waxman (D-CA).