In the fall of 2003, PACER Center's Parent Partnership Project for Children's Mental Health conducted a survey to better understand what parents and families need from the children's mental health system in Minnesota. The research team developed a survey questionnaire, a telephone interview, and a focus group session directed at learning what was working in the children's mental health services system and what could be improved. There were 213 participants, including diverse families. This document provides talking points that can be used to educate other groups and organizations about concerns within the children's mental health system.