This document is the results of the 2000 employee survey (Quality Evaluation of Service Trends) for all Howard Community College Employees. The response rate was 57% and respondents replied both by paper and electronically. Ratings for various topics and services were made on a five-point scale ranging from poor to excellent. Employees were also given an "unfamiliar with" category, which did not count in the final results. The following are the top five services as rated by employees: (1) cultural arts: theatre; (2) test center; (3) information technology: print shop; (4) Business/Sci and Tech/Arts and Humanities division of staff; and (5) division faculty: science and technology. Campus climate issues with high ratings for importance and satisfaction were student learning and diversity on campus. In the category of job satisfaction, the staff had high ratings for resources available on the job and personal safety on campus. The longer an employee had worked at HCC, the higher their level of personal satisfaction. The areas with the lowest satisfaction ratings in the survey were the following items listed in order: (1) adequacy of parking facilities; (2) HCC's merit pay system; (3) recognition for individual/team contribution; (4) rewards for contributing to improved quality; and (5) physical education facility (gym). (MZ)