This document is the results of the 2001 employee survey (Quality Evaluation of Service Trends) for all Howard Community College Employees. The response rate was 63%. Ratings for various topics and services were made on a five-point scale ranging from poor to excellent. Employees were also given an "unfamiliar with" category, which did not count in the final results. The top five rated service units included: (1) information technology: print shop; (2) div offices staff: Bus/Sci & Tech/Arts & Humanities; (3) division faculty: science and technology; (4) TLSD: audiovisual services; and (5) test centers. The campus climate issue with both high ratings for importance and satisfaction was high priority on student learning. The item with lowest rating in the campus climate section was parking. In the category of job satisfaction, the highest rated item was resources available to carry out one's job. The highest rating of job satisfaction is for employees who have worked 1-5 years and over 20 years. The 5 areas with the lowest ratings in all categories are the following in order of dissatisfaction: (1) security: timely & effective resolution; (2) definitions of performance levels/merit pay; (3) security: responsiveness to emergencies; (4) performance appraisal program; and (5) athletic center. (MZ)