This paper provides a view of learner relationship management that looks to examine the potential for learning systems across an organizational value chain by addressing the potential for learning solutions beyond the Human Resources function in an organization. It identifies a return on investment strategy to align the goals of the organization with the goals of the learners. It also looks to leverage lessons learned from other technology-based initiatives, namely customer relationship management (CRM) systems and supply chain management systems, both of which also attempt to add value throughout the value chain. (Author)