This paper describes the development of a web-enabled information service for constituents of the Information Resources Management College (National Defense University, Washington, DC). The constituents of the College, who include graduates, current students, and prospective students, typically work in the Chief Information Officer (CIO) office of United States federal agencies. The Web-enabled information service, known as "Knowledge Net," is intended to tie the College constituents located throughout the world into a virtual community, sharing technical information, emerging problems, and potential solutions. Knowledge Net has evolved over a 3-year span from a skunk-works project of several faculty members to an institutionalized system supported by the University. The most significant lessons learned to date include the requirement for a Web-enabled content management system to ease posting of information to the website and the need to adjust administrative policy to encourage faculty to take on and integrate Knowledge Net related activities into their ongoing academic responsibilities. (Author)