This guide, which examines the relationship between learning processes and learning outcomes, is aimed at senior managers, quality managers, and others at colleges and other post-16 learning providers in the United Kingdom. It is intended to help them define the key processes undertaken by learning providers, understand the critical relationships between these processes, determine the potential scope and benefits of process improvement programs, examine the tools and techniques for analyzing and improving process performance, and identify the critical success factors for improving process performance. Following an Introduction, chapter titles and their section headings are as follows: (1) Understanding Learning Processes (What are learning processes? Why are learning processes important? Step change or continuous improvement? Managing by function or process?); (2)Preparing for Process Improvement (Selecting processes for improvement, Establishing process design teams, Scoping process boundaries); (3) Analyzing Processes (High-level mapping, Process flowcharting, Process walk-through, Process step analysis, Measuring process performance); (4) Improving Processes (Identifying process problems, Benchmarking process performance, Redesigning processes, setting service standards, implementing new processes); (5) Process, Structure and Culture (Changes to structures, cultural change, a vision of process and organizational change). There are 14 figures and 11 references. (Author/CML)