In March 2000, thirteen grants were awarded as part of the Individual Training Account/Eligible Training Provider (ITA/ETP) Demonstration. In summer and fall of 2000, the grant recipients' activities were subjected to an interim evaluation. Site visits were made to each grantee to determine what ITA policies and practices were being formulated, how ETP lists were being assembled, and what information was available in the consumer report systems about eligible programs from which customers can choose a training provider. The following were among the interim evaluation's conclusions: (1) although flexibility is clearly being embraced by all grantees, it is causing some confusion and uncertainty; (2) for a variety of reasons, a substantial drop-off in the number of persons entering training is predicted; (3) sites are maintaining a strong customer focus in their approach to the Workforce Investment Act's three service levels; (4) customer choice, informed by good information, is clearly apparent in how sites are working with customers to help them select training programs and vendors; (5) frontline staff are generally playing roles that support informed choice; and (6) the underdeveloped state of most consumer report systems has meant that most customers have not been basing their training decisions on concrete and comparable information about vendor performance. (MN)