The education criteria presented in this guide are designed to help organizations use an integrated approach to organizational performance management that results in delivery of ever-improving value to students and stakeholders. Implementation of the criteria will contribute to improvement of education quality, improvement of overall organizational effectiveness and capabilities, and organizational and personal learning. These criteria are built on the following core values: visionary leadership; learning-centered education; organizational and personal learning; valuing faculty, staff, and partners; agility; focus on the future; managing for innovation; management by fact; public responsibility and citizenship; focus on results and creating value; and a systems perspective. The following topics are treated in their own chapters: (1) Leadership; (2) Strategic Planning; (3) Student, Stakeholder, and Market Focus; (4) Information and Analysis; (5) Faculty and Staff Focus; (6) Process Management; and (7) Organizational Performance Results. The guide contains a glossary of key terms, scoring system and guidelines, 2002 Education Criteria Response guidelines, information on applying for the Malcolm Baldrige National Quality Award, a summary of education eligibility and restrictions, how to order copies of Baldrige Program materials, and fees for the 2002 Award Cycle. Contact information on the Baldrige National Quality Program and American Society for Quality is on the back cover. (RT)