This book is written to assist people to lead others in getting extraordinary things done. The basic message is that the best leaders care. This is not about being soft or a cheerleader. In chapter 1, the research to support this point of view is examined. In chapter 2, a classic case study to illustrate the seven essentials of encouraging the heart is presented. Chapter 3 offers an Encouragement Index for the reader's self-assessment. Chapter 4 explains why encouraging the heart begins by being clear about standards. Chapter 5 is about the leader's attitude toward others, especially expecting the best. Chapter 6 shows that leaders are always on the lookout for exemplars of values and standards. In chapter 7, the power of personalizing recognition is explained. Chapter 8 considers how great leaders are great storytellers. Chapter 9 examines how leaders bring people together to share the successes of their colleagues. Chapter 10 examines how leaders set an example and create a climate for encouraging the heart. Chapter 11 summarizes the main points, while chapter 12 offers 150 ways to get started on a quest to encourage the heart to accomplish great things. (RKJ)