This workshop manual is intended for groups in the workplace. It leads the group step-by-step through problem-solving techniques based on both critical and creative thinking approaches to describe, analyze, plan, and act on a realistic shared understanding of the real problem and workable solutions. It begins with a problem-solving curriculum outline for the four steps of systematic problem solving: (1) describing the problem; (2) analyzing the cause; (3) finding solutions; and (4) action planning. It includes information sheets, questions to ask, and forms to fill in. (KC)