The purpose of this study was to conduct a case study of the NASA (National Aeronautics and Space Administration) Glenn Research Center library to examine strictures related to outsourcing, how they have helped and/or harmed the relationship between the civil servants employed by the library and the contracted employees, and the management of the library as outsourcing is utilized. Sources of data for the case study included documentation, archival records, interviews, and direct observation. Findings are reported in the following areas: (1) the Office of Management and Budget Circular A-76, which sets federal policy regarding the performance of commercial activities by government employees; (2) notification of government employees of the plan to increase the use of on-site contractors; (3) contracted employees' duties and office space; (4) relations between government and contracted employees; (5) a 1992 library user survey; (6) observations of the library and its staff; and (7) proposed revision of Circular A-76. Appendices include a glossary, interview questions, Circular A-76, staff meeting notes, the statement of work for library services, circulation desk procedures, performance standards/monthly statistics, the 1992 library users survey and results, and documents related to revision of Circular A-76. (Contains 28 references.) (MES)