Library service is one of the critical elements for designing a successful distance program in terms of learner support at a distance. Before a library service can be developed, three questions need to be answered: First, what are the expectations and needs of students and faculty in online programs? Second, what kinds of library services are critical to faculty and students in online programs? Finally, are these expectations and needs met by the services offered? The purpose of this study was to identify important library services for the Instructional Systems Technology distance program at Indiana University, based on the needs and expectations of students, faculty, librarians, and administrators. The important library services for distance education were identified through a review of the literature; interviews with students, faculty, librarians and administrators; researchers' previous experiences; brainstorming; and discussion with librarians. (Contains 11 references.) (AEF)