This symposium on measurement and research tools consists of three presentations. "An Examination of the Multiple Intelligences Developmental Assessment Scales (MIDAS)" (Albert Wiswell et al.) explores MIDAS's psychometric saliency. Findings indicates this instrument represents an incomplete attempt to develop a valid assessment of multiple intelligences; further work conceptually refining some subscales may lead to more robust measures of these constructs. "Evaluating Corporate Quality of Life (QOL) Programs: Utilizing the Balanced Scorecard Model in Conjunction with Quasi-Experimental Design" (Wendy J. Casper, Ann L. Landy) describes the development of a performance monitoring system for the QOL programs of a large, decentralized government agency, that was designed using the Balanced Scorecard model for strategic planning, measurement, and program management in conjunction with a synthesis of research findings. "Validating a Tool to Measure Customer Service Competencies" (Darlene Russ-Eft, Caryl Berrey, Ruth Pangilinan, Regina Atwood) reports a study that used the critical incidents that formed the basis of a previous study and the resulting competencies to develop and validate a tool to assess service competencies. All three papers include bibliographies. (YLB)