This guide is intended to bring all the policy and tools approved by the Pennsylvania State Workforce Investment Board (SWIB) into a single reference for local workforce investment board (LWIB) members involved in chartering. Part 1 lists the guiding principles and benefits of Team Pennsylvania CareerLink, which is Pennsylvania's one-stop system. Part 2 outlines the SWIB's vision for chartering. Part 3 describes the roles of the SWIB, LWIB, and CareerLink Bureau. Part 4 contains information about the following topics: comprehensive sites; mini-centers; access points; and minimum chartering criteria and measures. Part 5 is a chartering process and site checklist for the five stages of the chartering process. Part 6 is a quality assurance tool that is designed to monitor and evaluate chartered CareerLink sites from the following standpoints: leadership; information and analysis; strategic planning; human resources development and management; process management; business results; and customer focus and satisfaction. The following items are included in Part 7: (1) 11 pertinent definitions; (2) lists of core, intensive, and training services available to job seekers and to employers; (3) flowcharts illustrating the CareerLink site development process and site re-chartering process; and (4) answers to 22 frequently asked questions regarding chartering. (MN)