The University of Queensland (Australia) Library (UQL) conducted a pilot study to investigate how the university's leading researchers and postgraduate students gather information and what services and/or collections would create the ideal research environment for them. At focus group sessions, researchers and students were asked about information services the library should offer if money were no object, services seen or heard about at other institutions that they would like provided at UQL, services they might be willing to pay for, and services they would keep, improve, or extend. There was also a demonstration of "my Cybrary," a customizable World Wide Web-based portal currently under development at the library. Findings in the following areas are discussed: customization; electronic information; discipline-based differences; physical facilities; liaison librarians to help relieve overload; service improvement; and postgraduate/advanced researcher differences. (MES)