Although all New Zealand polytechnics and institutes of technology are making some use of new information technology and Internet-related technologies, developments incorporating effective use of these new technologies and media remain somewhat uneven. Educators seeking to embrace the Internet as a delivery medium face numerous critical design issues. To address these issues, managers and educators should take the following actions: (1) recognize the overall strategic importance of new technology developments to their institution and plan accordingly; (2) analyze staff needs and arrange access to required training and resources; (3) adopt a cooperative, collaborative approach; (4) choose technologies appropriately, giving more weight to those with human-like features and using them in ways that can become more transparent and less intrusive; (5) use a prototyping approach and the interactive, cybernetic quality embedded at the heart of Internet technologies to build and maintain effective learning environments; and (6) closely involve students in development of their own education. (The bibliography lists 24 references. Appended is a report on the results of a survey administered when this report was first presented to determine audience members' existing levels of knowledge about and use of the technologies described at their own institutions.) (MN)