This document explains how agencies serving recipients of Temporary Assistance for Needy Families (TANF) can use videoconferencing as a tool for welfare and work force reform. The document begins with a brief overview of how videoconferencing and other communications technologies can be used in designing and delivering welfare and work force reform efforts. The following are among the program and policy issues discussed in Section 2: (1) available types of technology-based conferencing and communication techniques; (2) the available infrastructure for technology-based conferencing and communications and opportunities for expanding the infrastructure and making it more readily available; (3) ways technology-based conferencing and communications can help meet existing training, communications, and service delivery needs and priorities; (4) production and facilitation capacities needed to ensure that technology-based conferencing and communications tools are effective; and (5) issues in purchasing packaged training materials and other resources to enhance the effectiveness of technology-based communication. Section 3 reviews the findings of research on the use of electronic-based communication technologies in distance learning and other environments. Section 4 presents eight examples of innovative applications of electronic-based conferencing and communication in promoting welfare and work force reform. The bibliography lists the six resource Web sites and three publications. (MN)