This guide, which is intended for volunteer literacy programs in Alberta, Canada, details a four-step process for evaluating volunteer literacy programs and using evaluation results for program development. The guide begins with an introduction, underlying principles and assumptions, and a glossary. Sections 1-4 detail the steps of the process, which are as follows: (1) getting ready for evaluation (planning and evaluation as part of the program cycle, forming an evaluation team); (2) focusing the evaluation (determining the evaluation's purposes, selecting standards, developing a work plan); (3) collecting information (reviewing current methods and relevant documents, completing observations, preparing and distributing data collection tools); and (4) interpreting and using research findings (compiling and summarizing the information, determining whether the program is achieving its standards). Appendixes, constituting approximately two-thirds of the document, contain the following items: 10 tables for use in applying the standards and evaluating program results; sample items for surveys, interviews, and focus groups; a case study based on the combined experiences of the seven literacy programs that pilot-tested the proposed evaluation method; background information on the Alberta Literacy Project Standards; good practice statements and standards; and a bibliography listing 45 references and suggestions for further reading. (MN)