The South African Library of Parliament and Research unit has devoted considerable time and money to improving its research and library services for members, committees, and management of Parliament. The Library and Research Units have recently re-structured and re-designed services and information products, engaging in collection development policy, stock-taking and weeding, upgrade of the information technology infrastructure, and changes of the organizational structure to reflect the newly formed Information Services Section (ISS). The aim was to create an ISS that will facilitate the work of members, committees, and management of Parliament by gathering, analyzing, and disseminating relevant information in a non-partisan, easily accessible, and understandable format. This paper presents a case study of the formation of the ISS. Topics covered include historical background, unified information service, information processing, the benefits of parliamentary information service, and information technology. (Author/MES)