The Greater Pittsburgh Literacy Council (GPLC) conducts an urban, volunteer-based literacy tutoring program for adults that emphasizes goal setting. The council believes that students entering the literacy program should understand why they are there, what GPLC can do for them, and how they can apply themselves to get the maximum benefit from their tutoring sessions. Following interviews with 15 randomly-selected students about the council's orientation program, a new orientation segment dedicated to goal setting was developed. The new segment included more in-depth handouts and an interactive section. During the 2 months during which this segment was developed, notes were taken on students' reactions; and 37 randomly-chosen students were asked five questions each about goal setting during their initial interview as they entered the program. It was determined that although many students already had made their mind up as to what goals they should pursue, an overwhelming number of students found the handouts to be very helpful in deciding what their goals were going to be. As a result, the goal-setting portion of the orientation will be retained and emphasized, and new handouts will be added occasionally to keep the program fresh. (KC)