The focus of this paper is the Educational Resources Information Center's (ERIC's) products and information dissemination. Its purpose is to collect and review existing studies and analyze information: (1) about the effectiveness and appropriateness of the array of products ERIC now produces in meeting user demands and needs; (2) about the styles, format, and types of new products it will need to meet new customer demands; and (3) about the appropriate use of different media and technologies to disseminate information more effectively and in a more timely manner. Recommended methodological strategies that might be incorporated into a large-scale evaluation of the ERIC system are presented at the end of the paper, along with suggested key questions for the areas of product success, user needs, quality and standardization, and clearinghouses and partnerships. (Author/AEF)