This annual report begins with an executive summary that presents highlights of FY (fiscal year) 1998 accomplishments of the National Library of Education (NLE) related to the ED (Education Department) Reference Center, ERIC, ED Web, USNEI (U.S. Network for Education Information), NEN (National Education Network), and marketing research and outreach. The introduction provides background on NLE and discusses implementation of the NLE Advisory Task Force Report, "Access for All: A New National Library for Tomorrow's Learners," as well as NLE programmatic authority and activities. The main section of the document describes NLE FY 1998 accomplishments in the following areas: (1) customer service; (2) customer profile; (3) customer geographic origin; (4) how customers reach NLE; (5) an overall view of NLE operations; (6) reference center; (7) customer requests; (8) customer categories by program; (9) ED Reference Center performance; (10) customer satisfaction; (11) ERIC; (12) INet: the Department's World Wide Web presence; (13) EDPubs: Education Publication Center; (14) NCEF (National Clearinghouse for Education Facilities); (15) NEN; (16) USNEI; (17) marketing research and outreach; and (18) research projects. A list of NLE contacts is included. (MES)