This paper describes the increasingly dynamic involvement of information professionals in the learning and teaching process in higher education. The converged service model at the University of Birmingham (United Kingdom) is described. Established in 1995, the converged service brought the university library, computing service, television service, learning accommodation, and printing service together into one organization. Split into five vertical divisions, it operates in the following way: (1) Public Services administers traditional library services, including lending, reference, and the publications program; (2) Information Computing and Support runs the centralized computing service, including the central mail service, campus network, licensing agreements, and computer development work; (3) Planning and Administration includes personnel and planning, buildings, and maintenance; (4) Collection Management covers acquisitions, cataloging, special collections, and the bindery; and (5) Learning & Research Support (L&RS) includes school-based computing services, library liaison, information technology (IT) training, IT-based learning support, television services, and the administration of teaching accommodation. Two current projects illustrate the pro-active involvement of information professionals in the development of the learning and teaching process: Learning Support Partnerships have been created to encourage cooperation between Information Services and the academic schools; and the Institute for Learning and Teaching (ILT) is being established to provide qualification in learning and teaching for higher education lecturers. (MES)