This guide, which is intended for information and communication technology (ICT) tutors and tutor managers in Great Britain's further education sector, explains how to create effective ICT learning programs for adults. The guide emphasizes developing students' confidence and providing them with a sound foundation for further study. The following are among the topics discussed in the guide's nine sections: program planning (why adults want to learn about ICT, independent learners, preparation for sessions, location, marketing, tasters, drop-in centers, health and safety); opening session of an ICT program (the initial experience, learning styles, participation, content, ways to avoid confusing learners, layout, learning in pairs versus individual learning, individual needs); confusing issues (Windows, keyboard shortcuts, input devices, operating systems, text, saving, general, scrolling); next sessions (review, objectives, operating system, applications, methods, climate, support, summaries); teaching suggestions (word processing, spreadsheets, databases, Internet, e-mail, painting and drawing, general system areas); teaching techniques and tutors (speed, whole-class teaching, demonstration, small group learning, individual learning, computer-based learning, paper-based open learning, feedback, questions, coaching, practice, handouts); tutor and volunteers roles, technical support, and training; and advice for successful ICT education and training events. (Appended are the addresses of 31 useful organizations. The bibliography contains 20 references.) (MN)