This document is a working paper from Cyberstep, a 3-year project during which five literacy service innovators are collaborating to identify practices for educating English-as-a-second-language learners and adults functioning at low literacy levels, extend the use of technology to facilitate learning, and provide practical tools for educators. The document begins with an introduction that includes background information about the project, the working paper, the project partners and products, and the learning venues for which the project products are being designed. The body of the working paper focuses on four sets of issues: learner issues (service populations targeted by Cyberstep, development of a descriptive framework to distinguish different kinds of learners, need for learning materials to provide multiple ways to access and work with information and learn in context); instructional issues (principles of adult learning, learning frameworks, distance learning, learning categories, learning management); development issues (importance of supporting the evolution of the traditional model of learning by persuasive reasons for change, benefits of using converging digital technologies for parallel development of multimedia products); and standards issues (templates and standardization, content standards, assessment standards, technology standards, interface standards, management system standards, template standards). (MN)