This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module presents a six-step problem-solving model: brainstorming; analyzing cause and effect; ranking priorities, identifying potential causes of a problem, designing a corrective action plan, and presenting solutions. Employees who use the module learn the six steps on a simulated case study, and advance to a real-life problem that is written by their supervisors in an accompanying supervisor session. The module contains six 1-1/2 hour lessons that cover the following topics: (1) there's no business like everybody's business; (2) what's going on here?; (3) something's fishy; (4) what needs to be fixed--and what are we going to do about it!; (5) let's fix it!; and (6) welcome to the real world! The training manual includes an instructor's guide that contains activities for each lesson, transparency masters and student handouts, information sheets, teaching suggestions, and pre- and posttests; and a supervisor's guide that contains two lessons on finding solutions that work. (KC)