This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module, which addresses active listening and feedback, is meant to help workers learn the critical skills of appropriate and effective communication through personal experience, demonstration, and practice. Workers using the module assess their own skill level as well as get feedback from others and put together a personal development plan. This module contains six 1-1/2 hour lessons that cover the following topics: (1) assessing your listening style; (2) letting others know you understand; (3) overcoming barriers to understanding; (4) giving feedback; (5) being specific; and (6) pulling it all together. The training manual includes an instructor's guide that contains activities for each lesson, transparency masters and student handouts, information sheets, teaching suggestions, and pre- and posttests; and a supervisor's guide that contains lessons on assessing listening style and effective feedback. (KC)