This document contains the student handouts and learning activities of an introductory course in oral communications that was developed by a community college for workers at a St. Louis (Missouri) chemical company. The following items are among those included: ice breaker activity; checklist for self-assessment of ability to handle criticism; activity on types of criticisms and reactions to them; tool for learning to receive criticism; exercise on identifying three ways to respond to criticism (fogging, admitting, requesting feedback); case studies illustrating the stages of handling criticism (awareness, assessment, action); handouts on the difficulties of giving constructive criticism and the benefits of criticism; rules for assertive describe-acknowledge-specify-reaffirm scripts; action-planning exercise; test assessing knowledge about listening; handout on the elements of listening; listening styles profile interpretation guide; listening preference cues and clues; activity on accommodating other listening styles; and exercise on nonverbal communication. (MN)