This second biennial outcome evaluation analyzes results of nine programs in Washington's work force training system that account for approximately 90 percent of public spending and recommends areas for improvement. Findings are from: program records on over 65,000 individuals who left one of the programs during the 1995-96 school year; mail survey responses from approximately 1,000 employees during the fall of 1997; and telephone survey responses from approximately 2,250 former 1995-96 participants during the fall of 1997 and December of 1996. The report groups the programs into three clusters based on participant characteristics: programs for adults (community and technical college job preparatory training, private career schools, apprenticeships, Job Training Partnership Act/JTPA Title III); programs for adults with barriers to employment (adult basic skills education, JTPA Title II-A); and programs for youth (secondary vocational-technical education, JTPA Title II-B, JTPA Title II-C). Following an executive summary and introduction, nine chapters provide the following information for the nine programs in narrative format and figures: information sources; participant characteristics; competency gains; participant satisfaction; employer satisfaction; employment and earnings; and areas for improvement. A chapter on potential training participants covers characteristics, barriers to employment and the need for training, barriers to training, and areas for improvement; another on employer-provided training summarizes 1997 employer survey results. Employer, participant, and customer satisfaction surveys are appended. The following results are reported: among participants who received job-specific skills training, between 50-74%, depending on the program, said their job-specific skills improved a lot; no fewer than 77% of the participants were satisfied with the overall quality of any program included in the study; and between 52 and 71% of employers, depending on the program, reported they were satisfied with the overall quality of work by new employers who had recently completed one of these programs. (YLB)