Designed to help adult learners realize the importance and necessity of implementing continuous quality improvement (CQI) in a rapidly changing, competitive, and modern world of work, this document presents a comprehensive explanation of CQI. The following topics are discussed in the book's introduction and seven chapters: importance of quality in the workplace; definitions of CQI; W. Edwards Deming's philosophy and teachings about CQI (Deming's 14-point philosophy of CQI and 7 deadly sins interfering with implementation of CQI); the CQI organizational culture (underlying values and beliefs, information utilization to improve quality, employer-employee relationships in the CQI organizational culture, traditional versus CQI management styles); the customer (CQI and past, present, and future customers; CQI and internal versus external customers; the importance of customer satisfaction); establishing CQI standards (process, quality standards, control); statistical process control (role of statistics in statistical process control; use of checklists, cause-and-effect diagrams, flowcharts, histograms, trend charts, control charts, Pareto charts, and scatter diagrams in statistical process control); team building (stages of team development, conflict resolution, feedback, typical team problems and solutions); and six steps in problem solving (identify the problem, gather and analyze the data, analyze and implement the solution, prevent problems). (MN)