This paper addresses problems and issues that arise in electronic communications, and offers guidelines and etiquette. Topics covered include: (1) drafting an electronic message, including width of messages, abbreviations and smileys, salutation, name, author address, and responding to a message; (2) "Webtiquette" (i.e., guidelines for World Wide Web page development); (3) design guidelines for voice mail and automated answering services; (4) pager emotimetric codes; and (5) problems and issues, including flames, privacy, and lead time for e-mail. (AEF)