Instructional Communications Systems (ICS), an academic support unit for the University of Wisconsin System, has been a leader in teleconferencing for more than 30 years. ICS personnel have been heavily involved with videoconferencing during the past 2-1/2 years, working with clientele at all of the various training levels--orientation, planning and preparation for single meetings and briefings, and multi-session program development and design. The training team developed a framework for working with clientele and for planning training sessions. The framework outlines seven critical areas that are essential to consider when planning to use videoconferencing. The "7 Keys to Success" include: (1) understanding the participants; (2) knowing the environment; (3) working as a team player; (4) developing formats and strategies; (5) creating interaction activities; (6) integrating support; and (7) monitoring for quality. These keys include all of the areas necessary to consider in videoconferencing: preplanning, development, design, management, assessment, and follow-up. The significance of interaction in videoconferencing has been validated by the University of Wisconsin faculty in training workshops. This paper includes a table presenting the Interactivity Spectrum and a diagram of the Interactivity Guide Pyramid. (AEF)