The University of Wisconsin-Madison began to offer computer conferencing as a service to the campus for the fall 1995 semester. The university's End User Computing Group developed a set of policies to address such questions as: who is eligible to use the service; the Division of Information Technology's responsibilities; customer responsibilities; network usage policy; and fees. This paper presents a discussion of the evolution of policies and faculty responsibilities, followed by an outline of records and information management issues in terms of the following categories: (1) access to personal data, including security/privacy issues; (2) appropriate use; (3) authentication; (4) retention and disposition; and (5) preservation for archival purposes. (AEF)