The purpose of this study was to examine the experiences of two university graduate students while taking an online course over the World Wide Web, in order to identify issues of design, implementation, and motivation from a user's perspective. The online course was a graduate class on the methods and techniques of training and development. Data collection included descriptions of course content, page design and presentation, assignments and tests, communication techniques, schedule of events, and student/student and instructor/student interactions. Experiences were documented through questionnaires, interview data, and students' annotated experiences during the semester. Issues of course design and delivery, student characteristics, online communications, motivation and self-discipline, and technical problems were examined. Results indicate ways designers designing a Web course, instructors teaching a Web-based course, and students taking a course online can employ instructional strategies to insure the greatest probability of success. (AEF)