A study was conducted to develop practical options that could help shape an Australian national staff development strategy for vocational education and training (VET) staff engaged in flexible delivery. Data were gathered from the following: analysis of the literature, evaluation of 15 case studies in two Australian states and one territory that covered public and private training organizations and industry, and discussions with two key stakeholder groups (state training agencies and the national Industry Training Advisory Board executive officers). Seven best practices for online delivery of staff development were identified: developing a network of support, ensuring a variety of learning styles and preferences, designing interactive learning materials, ensuring educationally driven projects, providing organizational and financial support, ensuring adequate security, and using a planning model. A work-based learning model structured around the use of action learning principles was determined to be the best model for delivery of staff development to VET staff engaged in flexible delivery and flexible learning. (The report contains 70 references. Appended are the following: brief summaries of the Flexible Delivery Pilot Projects; Victorian Flexible Delivery Pilot Projects; lists of case study interviewees and key stakeholders; and standard questions for the case study interviews.) (MN)