This case study presents information about a graduate-level certificate program in human computer interaction that was added to the Rensselaer Polytechnic Institute (New York) satellite video program in 1996, as a cooperative program between the institution and the IBM Corporation. The program was designed for individuals who work in computer industry occupations where human-computer interfacing efficiency is important. Four courses, featuring a "humanized" distance learning model that incorporates significant interaction during the synchronous broadcast events, were developed. Results of the study indicated that: (1) there was little variation among final grades for students enrolled in the three modes of study (studio site, videoconferencing sites, and videotape sites); (2) students at the videotape and studio sites rated the course slightly higher than those at the videoconferencing sites; (3) remote site students rated the course somewhat below a traditional course; (4) 77 percent of respondents indicated that they would not have been able to take the course if it had not been delivered to their workplace; (5) faculty felt that using technology in these courses improved their teaching overall; (6) tuition revenues more than covered the direct costs of providing the program; and (7) the program appears to generate learning outcomes at least equivalent to campus instruction. (MAB)